Your Privacy Choices

• Account: name, email, telephone, encrypted password, sign-in identifiers, profile.
• Business: details, contact info, GPS location, trading hours, photos, logos (for business owners and team members).
• Content you create: reviews, ratings, messages, service requests, competition entries, events, uploaded images.
• Device & usage: device type, OS, browser, IP address, app version, diagnostics, crash reports.
• Location: approximate or precise location where you allow it.

• To operate the platform, authenticate you and keep your account safe
• To deliver messages, service requests, commerce features and notifications
• To help you discover local businesses, events and specials near you
• To provide emergency and safety information
• To detect and prevent fraud, abuse and platform manipulation
• To provide customer support and meet legal obligations

Under POPIA and applicable data protection law you have the right to:

• Access a copy of the Personal Information we hold about you
• Correct information that is inaccurate or out of date
• Request deletion of your account and Personal Information
• Object to or restrict certain processing activities
• Withdraw consent where processing is based on consent
• Lodge a complaint with the South African Information Regulator

1. Sign in and open Profile > Settings to review and edit account details.
2. For a full data export or a correction that isn't available in the app, email support@mylocallink.co.za from the address linked to your account.
3. We may verify your identity before responding.
4. We aim to respond within 30 days.

1. Open Profile > Settings > Privacy & Security and follow the delete-account flow, where available.
2. Or email support@mylocallink.co.za from the address linked to your account and ask us to close it.

Account credentials, profile, private messages and personal preferences are permanently removed or anonymised. Records the law requires us to keep — for example invoices, tax records and safety-related reports — may be retained for the required period. We aim to complete deletion within 30 days of a verified request.

• Active accounts: retained while the account is active.
• Closed accounts: deleted or anonymised within a reasonable window, subject to legal holds.
• Financial records: retained for the period required by South African tax and consumer law.
• Security & fraud logs: retained to protect users.
• Encrypted backups: deleted data may remain in backups for a short rolling window before automatic overwrite.

You can opt out of promotional emails, push and in-app messages at any time from Settings > Notifications or by using the "unsubscribe" link in a marketing email. Opting out of marketing does not stop essential service messages such as receipts, security alerts and moderation notices.

For any privacy question, request or complaint contact My LocalLink's Privacy Officer at support@mylocallink.co.za. You may also lodge a complaint with the South African Information Regulator.